National Pen
No jobs are being downloaded even though a plan is scheduled
Incident Resolved: PAP-2063
A few batches have been stuck in the machine since the 9th. These contained very old orders. Rhydon and Dninja have now reassigned the batches, which resolved the issue. Moving the case to contained, as NatlPen-CZH confirmed that they received the first job.
Please contact CTIM or see ticket for more details.
UPDATE:
DNinjas confirmed that they are receiving the pull requests from Piranha. Investigation continues
UPDATE:
Rhydon reported that the issue affected only one device, so the priority has been lowered. We will provide the next update as soon as we receive more information from them.
UPDATE:
Rhydon and DNinjas are currently looking into the issue. Next update in 30 minutes.
New Incident: PAP-2063
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad,Fulfillment: D’Ninjas for review.
Before, everything worked normally, and Piranha was receiving jobs as expected. No configuration changes were made so something must have happened in the background. National Pen (CZH) already created a ticket for this two days ago (#PAP-2057). While they initially found a workaround by assigning the DPK to a different device, it ultimately didn’t resolve the issue—only the jobs were scheduled, but Piranha still didn’t receive them. National Pen (CZH) thinks there must be something going on in the background.