Overdue GS Order Stuck in Scheduled

Resolvido Sep 3, 2024 11:10 AM EDT

Incident Resolved: PAP-2038
Since this is a known issue we will be containing the immediate incident. The fulfiller should provide CT teams with the layout info for this product family so that it can be configured for production.
Please contact CTIM or see ticket for more details.

Atualizado Aug 30, 2024 12:12 PM EDT

UPDATE:

Additional info regarding layouts for new product family (MUX) requested from the fulfiller. This info would be needed for configurations to be updated before these products are able to be produced. We will keep the incident open for now, but it’s considered lower priority until the requested data is made available to CT teams.

Atualizado Aug 29, 2024 2:13 PM EDT

UPDATE:

Order has been re-batched. Currently awaiting ‘production ready’ status.

Investigando Aug 29, 2024 1:33 PM EDT

New Incident: PAP-2038
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Overdue GS order stuck in scheduled status for ~31 hours. Need to produce this item. Order 51580416.2/FH70FF6FG9, fulfillment ID XX6YP3VPG6