Magnet Orders Stuck in 'Package Creation'

Löst aug 20, 2024 8:29 EDT

Incident Resolved: PAP-2020
The affected batches have been fixed and are ready for production. Incident is contained.
Please contact CTIM or see ticket for more details.

Uppdaterad aug 20, 2024 3:42 EDT

UPDATE:

D’Ninjas is still investigating. Some orders failed due to expired MRD, others are still being checked. Will update again as soon as details become available.

Uppdaterad aug 20, 2024 2:58 EDT

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Redirecting to D’ninjas for assistance.

Utreder aug 20, 2024 2:54 EDT

New Incident: PAP-2020
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
Production reported 10 batches of Magnets stuck in ‘package creation’ status. Detailed list in incident channel.