North America
Inkjet (Calendar) doesn’t drop into the Paperless flow
Incident Resolved: PAP-2009
Cimpress Tech has confirmed that order flow issue is related to National Pen side of order flow. National Pen will be further investigating this incident. CTIM incident considered resolved.
Please contact CTIM or see ticket for more details.
UPDATE:
After investigation, Symphony Squad has found that this issue is related to National Pen’s Oracle team. CTIM is currently trying to contact someone from this team.
UPDATE:
Symphony squad come online and is currently investigating the issue. Next update in 30mins.
UPDATE:
Escalation sent to: Paperless: Symphony Squad,Fulfillment: D’Ninjas
The Rhydon squad came online and informed us that this issue might be related to Symphony or Dninja’s. Hence, we are paging both for assistance.
New Incident: PAP-2009
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
NatlPen-CZH removed the CALENDAR HOLD for EWC-XXX-25IWX-GB-M on 14/08/2024. After that, all orders dropped in the paper flow for some reason, although this product is onboarded in Paperless. The product is part of the EWC family, Inkjet decoration, and Calendar product type. Looking into the Paperless Dashboard, I see the following commentary: “Processed 08/14/2024 13:01:36. Currently, it’s impacting more than 100 orders.