Black Crinckle Paper Showing Out of Stock

Resuelto ago 12, 2024 5:04 PM EDT

Incident Resolved: CTIM-786
Incident is contained, though follow up with boxup devs is still needed to confirm the resolution for this and similar issues related to inventory data displayed on the boxup website to customers.
Please contact CTIM or see ticket for more details.

Actualizado ago 12, 2024 1:48 PM EDT

UPDATE:

Strandbeest was able to refresh the product which seems to have resolved the issue, pending confirmation from the fulfiller. We will follow up on next steps to prevent this when the PIA is completed.

Actualizado ago 12, 2024 1:10 PM EDT

UPDATE:
Escalation sent to: PCD: Stranbeest

Requesting Strandbeest review this issue and apply same fix as before.

Investigando ago 12, 2024 1:06 PM EDT

New Incident: CTIM-786
Priority: High
Escalation sent to: eCommerce Support for review.
Black crinkle paper showing out of stock on website even though it’s in stock according to inventory manager. Issue is similar to CTIM-771.