Cimpress Technology

National Pen

  1. Overview
  2. Manufacturing Information Systems
  3. National Pen
  4. Issue

Batches stuck in 'Package Creation'

Resolved

Incident Resolved: PAP-2001
All batches are now ready for production and the incident is contained.
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

Batches on ‘Inkcups-016’ have been split and should be ready for production soon. Will wait for confirmation before we close the issue.

Updated

UPDATE:

Batches on ‘Inkcups-025’ are now ready for production.

Updated

UPDATE:

Machine ‘Brother-050’ is unblocked. Rhydon still working on splitting the other batches.

Investigating

New Incident: PAP-2001
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
Inkjet batches stuck in ‘Package Creation’ on machines BROTHER-050, INKCUPS-016, INKCUPS-025 that need to be split up to produce. Batch IDs: RNF12RJ22ZZ7RMQ, UTE46SHV6WHBU7O, JFQX7QPXAO33ZWA