National Pen
Orders stuck after reprint
Incident Resolved: PAP-2000
D’ninjas fixed an issue with the order injection for 51517254.2 and Rhydon has confirmed 51487908.1 wasn’t planned due to a previous reprint. Work for the upcoming shift has already been committed, so these orders should be in the next plan. They can be manually batched if needed. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
“The DNinjas squad has come online to assist the Rhydon squad with order details that possibly went missing during order injection.
UPDATE:
Escalation sent to: Fulfillment: D’Ninjas
Rhydon squad is requesting assistance from the DNinjas squad regarding missing job data associated with order 51517254. Another order is already in the current plan, while the third one was reprinted about an hour ago and will only be considered in the next shift plan.
UPDATE:
Rhydon squad has come online and is investigating the issue.
New Incident: PAP-2000
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
National Pen has raised an urgent request where they need help with three orders which haven’t planned after they were reprinted 5 days ago. They want these to be sent out today itself. Requesting immediate assistance with this.