Boxup
Orders Stuck in The "Confirmed" or "Initial" Status
Incident Resolved: CTIM-768
BoxUp confirmed that they don’t see any stuck orders. Incident is moved to contained status. BoxUp dev to share the root cause and preventive measures to fix the problem permanently.
Please contact CTIM or see ticket for more details.
Incident Updated: BoxUp Dev has released a fix and orders are gradually transitioning to the expected state. The incident will be contained once BoxUp provides an update confirming that the issue is fully resolved.
Incident Updated: BoxUp Dev is still investigating the issue and they will provide an update as soon as possible. In another 30mins they we will come back with an update.
Incident Updated: BoxUp Dev indicates that this issue is not related to today’s changes. Instead it comes from a bug associated with the key rotation process which occurs every 90 days. This bug was triggered on Saturday leading to the current issue. BoxUp Dev is actively looking into this issue to roll out a fix soon.
Incident Updated: Right teams are online and are looking into the issue. Next update in 30 minutes.
New Incident: CTIM-768
Priority: Critical
Escalation sent to: Platform Support for review.
BoxUP is uncertain about the issue but one of their reports shows numerous orders stuck in the “Initial” status. Meanwhile in the cockpit many orders are listed as “confirmed.” Orders are expected to remain in these two statuses for only a few seconds before transitioning to the next status. Nearly 15-20 orders are stuck.