National Pen
Production Account User Permissions Issue
Incident Resolved: PAP-1981
Production has confirmed the issue is resolved and the Helix entity tracker is working as expected now. Incident is contained.
Please contact CTIM or see ticket for more details.
Incident Updated: Support and dev teams plan to continue using the old user account until the service account has been setup and configured. Currently waiting for confirmation from production.
Incident Updated: Redirecting issue to D’Ninjas for review.
New Incident: PAP-1981
Priority: High
Escalation sent to: Platform Support for review.
National Pen is trying to use the service account helix_op@pens.com for production in entity tracker but it’s throwing a permissions error. They have currently stopped production until we can get the account set up properly. Requesting Platform Support to assist in redirecting the issue to the right team who can handle setting these permissions up.