Boxup
Blank Boxes Stuck in Sent To MCP
Incident Resolved: CTIM-764
D’Ninjas found that a config change had impacted the order in question which has been fixed and the order successfully injected. They confirmed other sample blanks for customers had been processed as expected. We will check with the teams on the config change and include the info in our summary. The immediate incident is now contained.
Please contact CTIM or see ticket for more details.
Incident Updated: Symphony confirmed that the order had been sent to the Orders Service via the MIS Adaptor, though the ‘accepted’ response was not received in return. D’Ninjas squad is currently reviewing the order flow from their end.
Incident Updated: Symphony squad is now looking into the issue. Next update in 30 minutes
Incident Updated: The order should immediately proceed to the fulfiller; that flow is held by MIS Paperless for Boxup, according to an internal review by the platform team. Requesting Symphony for assistance on this.
New Incident: CTIM-764
Priority: High
Escalation sent to: Platform Support for review.
Order (1045641) is stuck in SentToMCP and needs to move this to continue the production. The production period for these boxes is one day.