Batch stuck in Package creation inkjet on Machine Brother #51

Resolved Jul 30, 2024 11:52 PM EDT

Incident Resolved: PAP-1980
As per the latest update, Rhydon squad has completed creation of all the split batches for the order and have reverted the machine settings: Set the machine inactive and removed product family mapping. Natpen-Mex is not responding hence we are moving the case status to contained.
Please contact CTIM or see ticket for more details.

Updated Jul 30, 2024 9:38 PM EDT

Incident Updated: NatlPen-MEX informed that the split batch should go to the same Brother 51 machine. Currently, Rhydon is working on it.

Updated Jul 30, 2024 9:09 PM EDT

Incident Updated: Crrently Rhydon is waiting for NatlPen-MEX to confirm if the divided batch(order) needs to go on same machine Brother 51? Since, right now the machine is inactive with no product family.

Updated Jul 30, 2024 8:44 PM EDT

Incident Updated: Rhydon squad has came online and is currently investigating on the issue. Next update in 30mins.

Investigating Jul 30, 2024 8:28 PM EDT

New Incident: PAP-1980
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
Batch is stuck in Brother #51’s package creation inkjet machine and needs to be divided into smaller batches in order to fulfill this order.
Batch ID: MFAM7EZ5XZO425T