Issue with Order 1044986 batching

Løst 30. jul 2024 kl. 11:07 EDT

Incident Resolved: PAP-1978
The job was blocked from getting batch and Rhydon has un-blocked it. BoxUp confirmed that they are able to batch it successfully. Incident is contained.
Please contact CTIM or see ticket for more details.

Opdateret 30. jul 2024 kl. 10:01 EDT

Incident Updated: Rhydon noticed that the manual batch request was received in their backend. Rhydon decided to investigate further to understand why it did not show any backlog. Next update in 30 minutes.

Opdateret 30. jul 2024 kl. 09:49 EDT

Incident Updated: Rhydon still continues to investigate. Next update will be shared as soon as we have more details.

Opdateret 30. jul 2024 kl. 09:21 EDT

Incident Updated: Rhydon squad is online and looking into the issue. Next update in 30 minutes.

Undersøgelse 30. jul 2024 kl. 09:03 EDT

New Incident: PAP-1978
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
When using ‘Create Manual Batch’, 1044986 order does not batch. ‘By Impressions’ (the logic skips this order) and ‘By Sales Order Number’ both do not function. This order has a due date of 08/01 and needs to run today.