National Pen

Incident Updated: Support teams have identified the affected orders and are still working on replacing the affected items (280 total since 07/23/2024).

Incident Updated: Prepress found an issue with a recently published flow for Goldstar laser engraving. The flow has since been updated and should now be working correctly. Teams are currently working to identify the affected orders so they can be retried.

Incident Updated: Symphony has verified the order data is being transferred correctly. Additional info from the fulfiller is required for further investigation. No ‘fill’ attribute exists for NP orders, though there is a property called ‘outlinesOnly’. We’re unsure exactly which property NP is expecting to see that would correspond to the missing laser data.

Incident Updated: Orders are confirmed to be accepted into Paperless system, but the cause of the missing ‘fill’ property data is still being diagnosed.

Incident Updated: Symphony squad is reviewing the order details provided by NP as the investigation continues. No additional info at this point.

Incident Updated: Symphony has found that the order numbers are mismatched when being routed from Vista to NP Oracle system to Paperless. Requesting additional details from NP to be able to continue investigation.

Incident Updated: Sample orders checked and found to not be received in Paperless system, though National Pen has indicated that they are in their Oracle systems. Requesting Symphony squad to help diagnose the problem. FYI, this issue could be related to an incident from yesterday where items weren’t transmitted to National Pen due to a supplier integration configuration that has been corrected.