Supplier Integrations
Orders Not Transmitted to National Pen (400+)
Incident Resolved: CTIM-761
Trdelnik noticed that the ‘Condition’ was removed from the supplier’s integration configuration, so he re-enabled the integration for Goldstar. Currently, as per the confirmation from product operations the new orders are passing correctly, so the case status is being moved to ‘contained.
Please contact CTIM or see ticket for more details.
Incident Updated: Trdelnik has come online and is currently investigating the issue.
Incident Updated: As per the latest update, we are still waiting for Trdelnik team to come online to assist on this issue. Next update in 30mins.
Incident Updated: Added next on-call member of Trdelnik squad to join the escalation. No additional details at this point.
Incident Updated: Requesting assistance from Trdelnik to help further diagnose the cause of the problem.
New Incident: CTIM-761
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Numerous orders have failed to transmit to National Pen due to some issue with the supplier integration (400+). Fulfiller has reported that orders have not been received for 12+ hours. Gathering more details in the incident channel.