NatlPen-MEX batches are pending in scheduled status

解決済み 2024年07月29日 18:25 EDT

This issue (PAP-1959) was originally contained on 07/23/2024 but inadvertently remained open on the status page. Updating issue status to resolved.

更新済み 2024年07月23日 07:44 EDT

Incident Updated: DNinjas found the piranha configuration wrong for the padprint process and asked National Pen (Mexico) to update it with correct properties and then to try again.

解決済み 2024年07月22日 21:58 EDT

Incident Resolved: PAP-1959
Due to no response from NatlPen-MEX, we are considering this case resolved. Since this issue was submitted as critical, we expect the escalator to collaborate with the respective squad to troubleshoot the issue.
Please contact CTIM or see ticket for more details.

更新済み 2024年07月22日 21:24 EDT

Incident Updated: Currently Rhydon squad came online and investigating on the issue.

検証中 2024年07月22日 21:05 EDT

New Incident: PAP-1959
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
NatlPen-MEX batches are pending in scheduled status. It appears they have not yet been processed in the Piranha app. Currently, production has halted because more than 4000 batches are pending download for pad printing in the Piranha app.