Supplier Integrations
The orders have been in the 'SentToMCP' status
Incident Resolved: CTIM-743
The affected orders have all been processed successfully and are now ready for production. The incident is contained at this point.
Please contact CTIM or see ticket for more details.
Incident Updated: The affected orders are currently being rejected/reinjected. Will wait to confirm they’ve been processed successfully before containing this incident.
Incident Updated: Support teams are working to find the best way to reject/reinject the orders without having the customers reorder themselves or notifying them of the changes. This continues to be investigated with high priority since the items have already been delayed and need to be produced today.
Incident Updated: Test order placed by BoxUp was successful. Currently awaiting remediation of the original orders.
Incident Updated: BoxUP attempted to reject one order but they were unable to do so as they are not fulfillment accepted. Investigation continues.
Incident Updated: Product Operations team pushed a new version on the supplier data to account for the printed products without any condition for Quantity. All of these items would have to be rejected and reinjected. Checking on one of the orders to see the results. Next update in 30 minutes.
Incident Updated: Redirecting escalation to CT Product Operations team.
Incident Updated: System not allowing function to reinject order and throwing error. Requesting Product Operations to help on this.
Incident Updated: DNinjas confirmed this issue related to the previous incident. Reinjecting orders could possibly resolve the issue just like previous incident. Awaiting response from BoxUp on order reinjection.
Incident Updated: BoxUP to have a CSR check on those orders. Awaiting response from BoxUP to confirm on this to contain incident.
Incident Updated: DNinjas discovered that the ProductType is absent from all the orders that were listed. Next update in 30 minutes.
Incident Updated: DNinjas squad is currently investigating the issue. Next update in 30 minutes.
Incident Updated: Redirecting this escalation to Dninjas for help.
Incident Updated: Platform Support is online and looking into the issue. Next update in 30 minutes.
New Incident: CTIM-743
Priority: High
Escalation sent to: Platform Support for review.
The orders have been in the ‘SentToMCP’ status since Thursday afternoon. They are urgent orders and need to be shipped by tomorrow, 7/23 and hence needs to be resolved as soon as possible.