Supplier Integrations
Orderability issue in PODS and SPEEDO services are blocking customer checkout
Incident Resolved: CTIM-742
Once the BES secret was updated, error rates dropped rapidly and currently the issue appears to be contained. CTIM will leave this channel open for now, just in case we need to spin things up, but will close this out once our postmortem work is complete.
Postmortem activities will take place next week during business hours, and CTIM will work with VistaPBM to ensure that Postmortem data is shared and presented to all relevant stakeholders.
Please contact CTIM or see ticket for more details.
Incident Updated: Update: This doesn’t appear to be an issue with EDO: As per Richard from Strandbeest: ‘it looks like a client secret was updated for the Binding and Evolution Service and it broke some of the outgoing authentication calls which is also affecting Ranch’
Richard is currently updating the client secret.
Incident Updated: Teams are online and investigating.
New Incident: CTIM-742
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
There have been some users blocked from checking out in Cart UI, according to dashboards the issue has been climbing since 3:00 AM EST, but has now reached 20% Requesting assistance to investigate.