Order stuck at package created and TERMINATE process is not functioning

Löst jul 18, 2024 11:57 EDT

Incident Resolved: PAP-1953
Local teams at BoxUp were able to manually batch and process the affected order successfully. Incident is now contained.
Please contact CTIM or see ticket for more details.

Uppdaterad jul 18, 2024 10:39 EDT

Incident Updated: Machine 12 is unblocked. Requesting Press Integration to look into this as Rhydon expects rip_success status from their end. Next update in 30 minutes.

Uppdaterad jul 18, 2024 10:23 EDT

Incident Updated: Rhydon expects rip_success status from their end and has looped press-integration to this issue. Awaiting response from their end. Next update in 30 minutes.

Uppdaterad jul 18, 2024 9:55 EDT

Incident Updated: Rhydon Squad is online and looking into the issue. Next update in 30 minutes.

Utreder jul 18, 2024 9:51 EDT

New Incident: PAP-1953
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
VP_664PVK4M is an order in current batch 90ce4f39-a721-4224-b4d9-4ed485ff4884. The operator is unable to begin the work since it is stuck at PACKAGE CREATE. BoxUp will end once the remaining orders in this batch are completed so that the operator can go on to the next batch.