Product Configuration
RANCH background processing is currently delayed
Incident Resolved: CTIM-731
Support teams have found and corrected the DB issue. The service is stable again and is processing the previously-affected requests as needed. Incident is now contained.
Please contact CTIM or see ticket for more details.
Incident Updated: Redis database has reached its maximum capacity. Despite Strandbeest attempts to free up some space, it seems that the hangfire jobs are still unable to be created. So far there has been no progress and the investigation continues. CTIM to share next update sooner or later.
New Incident: CTIM-731
Priority: High
Escalation sent to: CT Incident Management for review.
The RANCH background processing has encountered a problem that could result in outdated response data and lead to failed validation of new merchant product versions for Vista until the issue is resolved. Clients will still receive successful returns from Ranch, but the data changes made as of approximately 12:20am EDT may not be reflected. Strandbeest wanted to make sure that a communication would be sent out. Currently, Strandbeest suspects that Redis is a component of this issue but needs to conduct further investigation.