Boxup
RUSH Order will not batch. This order is at Fulfillment Accepted and ready to assign in Production Planner.
Incident Resolved: PAP-1936
BoxUp confirmed that the issue is resolved. Issue is moved to contained status.
Please contact CTIM or see ticket for more details.
Incident Updated: Waiting for BoxUP to respond about manual batching in order to know issue has resolved.
Incident Updated: The previous batch relocation caused the order to get stuck, preventing it from batching. The order has been released, so it should now be possible to manually batch it. Rhydon is looking into the exact cause of this abnormality.
Incident Updated: Rhydon squad is online and looking into the issue. Next update in 30 minutes.
New Incident: PAP-1936
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
The order has been accepted for fulfillment and is now ready to be assigned in the Production Planner. When attempting to create a specific batch for this urgent order, both ‘by Impressions’ and ‘by Sales Order Number’ methods are not working, resulting in the ‘NO_BATCH_IN_SCOPE’ error. This is an urgent order that needs to start production today. When they tried to manually create the batch in Production Planner, encountering an error related to the Merchant Order Number, which is 1044292.