Pricing
Failure when calling web prices for Mailing Services Postcards
Incident Resolved: CTIM-681
After the rollback of the change set, things are functioning as expected. The incident is now considered resolved.
Please contact Platform Support or see ticket for more details.
Incident Updated: The team identified the cause of the issue to be related to a change set introduced by the Pricing Strategy team, which doesn’t align with the Priceable Entity. Currently, the Alchemy squad is trying to roll back the change set to the previous working one to fix the issue.
Incident Updated: Product Operations squad is still working with Alchemy squad to identify the cause of issue.
Incident Updated: Product Operations team has joined the investigation & they are engaging their Dev team to look further into it.
New Incident: CTIM-681
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
We have received reports of failure for mailing services postcards which are failing when calling the web prices & are preventing customers from adding to cart, more details in incident channel. This has been happening for over 4 hours now & probably affecting more customers. Can someone please assist with this on priority.