Supplier Integrations
1700 orders are stuck in the fulfillment expectations workflow, similar to CTIM-664
Incident Resolved: CTIM-668
As per the latest update, the Feds team noticed orders being stuck and restarted the environment, which resolved the issue. As per the confirmation from the Dispatch team, we are moving this case to the ‘contained’ status. We will send a summary and monitor the case for 24 hours.
Please contact Platform Support or see ticket for more details.
Incident Updated: Feds team came online and currently, investigating the issue. Next update in 30mins.
New Incident: CTIM-668
Priority: Critical
Escalation sent to: PCD: FEDs for review.
Dispatch squad has been alerted that about 1700+ orders are stuck in the fulfillment expectations workflow step and climbing. Similar to CTIM-664, they are seeing the same 502 errors from the Fulfillment Expectations Service. Requesting immediate assistance from the Feds squad to investigate the issue.