Stores

Incident Updated: Previous deployment to website pricing is currently being rolled back. That should reverse the change in response to calls from eCommerce and resolve the issue. Will wait for confirmation and test to be sure before containing the incident.

Incident Updated: The problem was identified as a change in the expected response when calling the website pricing service (discountSources.discountSourceId). Requesting PCD to assist as the change would need to be reverted for the discount codes to work again. Currently Alchemy squad has joined to investigate.

Incident Updated: The symptoms are still being diagnosed and debugged by eCommerce, but there is progress in identifying the cause. Will provide additional updates until the problem has been resolved.

Incident Updated: eCommerce is currently investigating. Attempts to create an order from the BoxUp website are still unsuccessful and show a uuid for the promo display name (as opposed to the entered code), which is unexpected behavior. Will update again once further details become available or a fix is in-place.

Incident Updated: CTIM still seeking assistance from eCommerce as customer complaints continue to be reported directly to BoxUp.

Incident Updated: Requesting Vikings Squad support with this issue.

Incident Updated: Requesting assistance from eCommerce Orchestration team to identify an ongoing issue with promo code issues preventing order completion in BoxUp.