Incident Updated: BoxUp noticed that after the issue from yesterday was resolved, there was a missing shipping option (RUSH EDO) for the affected product. While this option doesn’t apply directly as a TLS shipping method, it indicates the quickest option for expected delivery. Product Ops and Dispatch have reviewed the issue to align the FDO and EDO parameters, which should be completed by tomorrow.

Incident Updated: Product Ops has identified some additional configurations that need to be mapped for SiteFlow (that were not apparent during testing). It was also noted that certain changes made to the product options has likely resulted in a chain effect that affected the required pricing and supplier data. Currently retesting to verify changes.

Incident Updated: Product Ops has found that a name change is likely causing the error and will need to be updated by BoxUp. Once we can confirm this is fixed, we’ll try to test the orders again.

Incident Updated: The updated RAS config was successful in providing the correct return address info, although the test order was rejected for a mismatched fulfiller product ID. Issue is ongoing.

Incident Updated: Updated config for the RAS has been completed and teams are currently testing to verify.

Incident Updated: Snorlax squad has verified the issue and are considering various changes that would remediate the problem. Will provide another update as soon as a fix has been implemented.

Incident Updated: Logistics and Product Ops team continue to investigate the problem. It’s confirmed that SiteFlow rejected orders due to missing address info (failed to process baton). Snorlax squad was included, but there’s ongoing discussion around where a fix could be implemented (return address service, possibly).

Incident Updated: Logistics support has identified that no default return address exists for TLS, and orders without a return address will be rejected. Support teams are currently evaluating options since updating the address to use the BoxUp location could affect other business units that use the same UPS accounts.