Artwork Processing
High rate of error on both workflows for Pixartprinting and Easyflyer.
It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.
We believe we have contained this incident and will continue to monitor. Unless there is a recurrence, we will mark this incident resolved in one hour.
We have an understanding of the cause of the issue.
We will update this status page again in 30 minutes or as soon as we have more information.
Relevant team has acknowleded the issue and are working on it.
Issue was reported where @maestro users have experienced high rate of error on both workflows for Pixartprinting and Easyflyer.
The error is indicated as “{"Message":"An error has occurred.","ExceptionMessage":"Could not retrieve ID token/JWT for accessing the API (Unauthorized).