Artwork Processing
order stuck at doc transform step
It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.
The progress workflows in the doc transform step have shown an increase, with 1100 fulfilment groups currently in this process. There have been no alerts or issues noted in the prepress flow. The backlog is steadily decreasing, indicating a stable status at this time.
We believe we have contained this incident and will continue to monitor. Unless there is a recurrence, we will mark this incident resolved in one hour.
We are aware of an issue impacting [list of impacted products]. The technical team is investigating. We will update this status page again as soon as we have more information or in 30 minutes, whichever is sooner.