Stores
Degraded performance due to latency in Auth services
Incident Resolved: PS-103680
All services have recovered and the issue is contained. Support teams will continue to monitor the situation. We will provide an incident summary within 24hours and a root cause analysis within a week, once support teams have had time to review the details.
Please contact Platform Support or see ticket for more details.
Incident Updated: Most backbone services have recovered, although there remains some errors with backbone pricing service. Reports from fulfillers indicate that most products are currently loading but we’re continuing to investigate examples of the failed items.
Incident Updated: After increasing auth service instances to handle the increased throughput of requests (and the resulting degraded performance), the current health of the auth service response appears to be back to normal. Currently working to ensure backbone services have recovered (as well as the downstream services that rely on it).
Incident Updated: Adding current impact for Tradeprint: the issue is causing prices to fail to load across the website. Support teams are online and actively investigating.
New Incident: CTIM-567
Priority: High
Escalation sent to: PCD: Trdelnik Squad for review.
eCommerce teams have reported issues and degraded performance with various backbone services due to high transaction time in auth services.