Supplier Integrations
Orders Stuck in Processing
Incident Resolved: PS-101773
Incident is contained. Backlog of affected orders continues to be processed and no further reports of stuck items from production. Incident summary and post-mortem will identify the actual start time and recommendations for improvements to prevent future occurrences.
Please contact Platform Support or see ticket for more details.
Incident Updated: Order processing continues to improve for the affected business units. Will wait to consider the issue contained until we can confirm previous backlog has been processed successfully.
Incident Updated: Currently >1000 orders stuck in processing across multiple business units. The issue was noticed in Printdeal/Boxup initially but has affected other fulfillers as well.
The orders show ‘pending’ status (ie. stuck in transmission). This will likely have an effect on delayed/late items to customers.
Trdelnik squad has already resolved the suspected issue with their service and verified orders are now processing successfully on their end. Will post another update within 30 minutes or sooner as we can confirm the re-submitted orders are progressing within the plants.
New Incident: CTIM-528
Priority: High
Escalation sent to: PCD: FuN (Trdelnik) for review.
Orders currently stuck in processing for Printdeal and Boxup (transmission pending), causing delays in production. Request assistance identifying the issue so fulfillers can resume production.