Artwork Processing
Unable to create revisions and release the requests in review app
The technical teams have completed their root cause and corrective action analysis. The post-mortem can be viewed here https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/15843263447/2024-01-15+Unable+to+create+revisions+and+release+the+requests+in+the+review+app.
It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.
We believe we have contained this incident and will continue to monitor it. Unless there is a recurrence, we will mark this incident resolved in one hour.
Few BU are facing the issue of creating revisions and releasing the requests in the review app. We are getting a time-out error from https://mcpcoordinator.filereview.cimpress.io//v2/AddRevisionReferenceUrl. The team is aware of an issue. As of now, the database and service are stable. We will update this status page again as soon as we have more information or in 30 minutes, whichever is sooner.