Artwork Processing
Getting error Error "when artwork processing transformation" in documentTransformation
The technical teams have completed their root cause and corrective action analysis. The post-mortem can be view here: https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/15888449679/Jan+11+2024+Getting+error+Error+when+artwork+processing+transformation+in+documentTransformation+step
It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.
It appears there is a significant surge in errors related to “Error when artwork processing transformation,” causing orders to become stuck in the documentTransformation stage. Based on the data, there was a slight delay in processing 500 orders. The team discovered an issue with a recent deployment. The changes have been rolled back, and the situation is now returning to normal. We verified the order status and it is moving ahead