Inventory and Delivery Planning
MCP: Unable to place orders due to 'no shipping options'
Incident Resolved: PS-81179
Logistic’s Support’s Labe Squad has successfully resolved incident by reverting a change made at 9:20am ET which was clearly affecting checkout with certain carriers on the Indian Vista site. Post incident it has become clear this would have affected more sites, only Deer Park conclusively at this time. To what severity all locations were affected during this 2.5 hour window will be reported in later Post Mortem as investigation continues.
Please contact Platform Support or see ticket for more details.
Incident Updated: Logistic Support’s Labe Squad may have found Root Cause for incident affecting checkout with the 2 largest carriers on the Indian website. Team is currently redeploying an older code version at this time and then will report back after testing if this improves customer checkout experience.
Incident Updated: Logistics Support’s Labe Squad have been determined to be the owner’s of this incident affecting 2 carriers in India which are blocking checkout on the .in site. An update will be provided by the investigating team within the hour and shared to Hund.
Incident Updated: Logistics Support is still investigating further into the issue affecting 80% of check outs on Indian site, and two specific carriers (Blue Dart and Ecom) which affect 80% of products plant is trying to ship out.
Incident Updated: CTIM paging Logistics Support to look into failures coming from Indian carriers.
Incident Updated: Vista teams have joined the conversation and pointed specifically to check out affected multiple products on the Indian version of Vista website. Teams are now focusing investigation onto the Indian website.
Incident Updated: Product Operations is currently investigating an incident originally escalated by Vista PBM that some products on the website do not have shipping options. Teams are so far unable to recreate the issue and reaching out to Vista PBM for more examples.
New Incident: PS-81179
Priority: Critical
Escalation sent to: CT Incident Management for review.
MCP: Unable to place orders due to ‘no shipping options’