Artist are not able to release the order from https://wmd-review.prepress.cimpress.io/

Gewonnene Erkenntnisse 23. Okt 2023, 14:16 Uhr EDT

The technical teams have completed their root cause and corrective action analysis. The post-mortem can be view here https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/15715768527/Sep+28+2023+-+Artists+are+not+able+to+release+the+order+from+https+wmd-review.prepress.cimpress.io

Gelöst 28. Sep 2023, 05:33 Uhr EDT

It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.

Problem identifiziert 28. Sep 2023, 04:51 Uhr EDT

Following the reversal of the deployment changes, artists can now successfully release the file.

Problem identifiziert 28. Sep 2023, 04:49 Uhr EDT

While the team continues to investigate the root cause, we are reverting the change to unblock the artist.

Untersuchung 28. Sep 2023, 04:16 Uhr EDT

The WMD team is encountering an issue with older releases for upload-download Review. They’ve uploaded the final file in the Modified Preview, but are still seeing the message ‘Please upload a file to proceed’.
App link https://wmd-review.prepress.cimpress.io/

The technical team is investigating. We will update this status page again as soon as we have more information or in 30 minutes, whichever is sooner.