CimCommerce v1
Item Service Failures
Incident Resolved: CTIM-2121
Item Service has stabilized and should be performing as expected. Order flow issues mentioned during the investigation are unrelated and will be handled separately. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Item Service remains stable for ~1 hour. There remains some question regarding the limited flow of orders coming in, which is still being investigated. Next update in 1 hour.
UPDATE:
Error rates have improved and are now below 0.5%. The affected downstream services and Order Management operations should start to see some recovery. We will continue to monitor the issue and update again in 30 minutes.
UPDATE:
CT teams identified degraded instances in the Item Service infrastructure which are being corrected. This caused error rates to increase which affected other downstream services. Next update in 30 minutes or sooner.
New Incident: CTIM-2121
Priority: Critical
Escalation sent to: eCommerce Support for review.
Commerce support teams reported an issue with failures in the Item Service, affecting various other services and workflows. Support and dev squads are actively reviewing the issue now. Next update in 15 minutes.