Incident Resolved: CTIM-973
Confirmed with National Pen team that all orders are rejected and further processing can continue from their side. Incident resolved.
Please contact CTIM or see ticket for more details.
UPDATE:
MIS D’Ninjas has completed rejecting all the necessary orders. Awaiting National Pen Czechia confirmation.
UPDATE:
MIS D’Ninjas is online to help reject orders for National Pen workflow.
New Incident: CTIM-973
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
National Pen Czechia is out of capacity on SS bags and has ~30 orders they need help rejecting quickly so they can process these through the ‘old legacy flow’. Please assist.