Boxup
Two Orders in Fulfillment Error
Incident Resolved: CTIM-891
Both borders have been fixed, the incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Order 1051687 has been remediated and successfully injected. The issue with order 1039134 would require a new EDO tracing record or re-order to generate a valid one, still pending resolution.
UPDATE:
Order 1056187 refers to version 35 of CIM-RKRXCWZW which does not exist (latest version is 10) so it’s not able to be placed into the MCP.
Order 1039134 is using a invalid/expired EDO tracing record, likely due to it being an older order, so it’s failing injection into the MCP. Teams are still investigating options that would allow these items to be processed.
New Incident: CTIM-891
Priority: High
Escalation sent to: Fulfillment: D’Ninjas for review.
Engaging paging for ecom support for assistance.