Stores
Customers unable to access orders page
Incident Resolved: CTIM-790
No additional reports of issues, but we’ll check back Monday AM to see if there’s been any more examples we can review. Incident continued for now (will reopen if necessary).
Please contact CTIM or see ticket for more details.
UPDATE:
eComm support has confirmed service functionality and stability. The 503 (service unavailable) errors seem to be isolated and not indicative of a systemic outage. The 401 (auth) errors would need to be reviewed by the BoxUp website team since it involves invalid auth when requesting data from the storefront service, rather than a problem with the service itself. Requesting that customers clear cache and retry so we can log and review any additional errors at that point.
UPDATE:
Escalation sent to: eCommerce Support
Boxup Devs requesting eCommerce (storefront) assistance with 401/503 errors when calling the storefront api to retrieve customer order pages.
UPDATE:
Issue is still under investigation, no further details at this point.
UPDATE:
BoxUp devs are currently reviewing the issues: customer order pages inaccessible and design editor redirecting to ‘maintenance page’.
New Incident: CTIM-790
Priority: High
Escalation sent to: eCommerce Support for review.
BoxUp has some customers unable to view their orders pages when trying to reorder. We could see increased impact over the weekend if other customers cannot access their previous orders. Would like to confirm whether (or not) there’s a common cause for this problem.