Boxup
Batches stuck in scheduled status
Incident Resolved: PAP-1857
All batches are now in ‘Production Ready’ status. Incident is contained and root cause details will be included in the summary.
Please contact CTIM or see ticket for more details.
Incident Updated: Batch remediation still in progress, ETA 30min for remaining items.
Incident Updated: Rhydon has resolved the service outage and are working through the backlog of affected items so they can be batched. Orders should be ready for production as they are fixed.
Incident Updated: Rhydon identified an issue with one of their services for a related paperless incident that is likely the cause of the problems here. They are currently working on remediating the affected orders.
Incident Updated: Rhydon squad is actively investigating the issue. Will provide another update in 30min or sooner if new details become available.
New Incident: PAP-1857
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
Boxup reports batches stuck that are in ‘scheduled’ status which will cause work to run dry for various machines within the hour.