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99.989% Uptime
Ganger Runs Failing
Sep 18, 2024 11:23 AM–3:06 PM EDT
Manufacturing Information Systems /
Vista
(WND) Database is Out of Sync
Sep 18, 2024 5:48 AM–6:25 AM EDT
Manufacturing Information Systems /
Vista
MCP sku's are not working as expected.
Sep 17, 2024 9:45 AM–12:11 PM EDT
Manufacturing Information Systems /
Boxup
Production Planner RIP failure errors
Sep 16, 2024 9:57 AM–12:58 PM EDT
Manufacturing Information Systems /
Boxup
Shipping Issues due to "originCountryCode is invalid" error
Sep 16, 2024 1:20 AM–2:50 AM EDT
Manufacturing Information Systems /
Vista
No events for 2 days!
No batches pending download in PET
Sep 13, 2024 11:06 PM–Sep 14, 2024 12:28 AM EDT
Manufacturing Information Systems /
National Pen
No batches pending download in PET
Sep 13, 2024 3:37 PM–4:31 PM EDT
Manufacturing Information Systems /
National Pen
SAPI Errors in Binning (424 timeout)
Sep 13, 2024 2:47 PM–3:55 PM EDT
Manufacturing Information Systems /
Vista
No events for 1 day!
Inkjet Batches Not Auto-Reassigned
Sep 11, 2024 5:14 PM–Sep 12, 2024 11:12 AM EDT
Manufacturing Information Systems /
National Pen
Duplicate items ik batch
Sep 11, 2024 1:57 PM–Sep 12, 2024 3:04 AM EDT
Manufacturing Information Systems /
National Pen
Artwork is Seeing an issue with DSS in Studio
Sep 11, 2024 10:42 AM–12:39 PM EDT
Artwork Technology /
Asset Management
Venlo is facing SAPI errors on all Binning stations, receiving a "status code 424."
Sep 11, 2024 9:51 AM–10:55 AM EDT
Manufacturing Information Systems /
Vista
No jobs are being downloaded even though a plan is scheduled
Sep 11, 2024 2:21 AM–5:09 AM EDT
Manufacturing Information Systems /
National Pen
No events for 1 day!
Orders stuck in 'scheduled' status
Sep 9, 2024 11:46 AM–Sep 10, 2024 1:01 AM EDT
Manufacturing Information Systems /
National Pen
Webshell is down and there is slowness being experienced at the packing tables.
Sep 9, 2024 11:16 PM–Sep 10, 2024 12:46 AM EDT
Manufacturing Information Systems /
Vista
Overdue GS Order Stuck
Sep 9, 2024 5:17 PM–6:41 PM EDT
Manufacturing Information Systems /
National Pen
Webshell is down all across the Plant
Sep 9, 2024 10:31 AM–10:57 AM EDT
Manufacturing Information Systems /
Vista
No jobs are being downloaded even though a plan is scheduled
Sep 9, 2024 8:47 AM–10:08 AM EDT
Manufacturing Information Systems /
National Pen
No events for 3 days!
Mousepad gang stuck in "DrawGangs Work Enqueued" from past one hour
Sep 5, 2024 11:53 PM–Sep 6, 2024 1:33 AM EDT
Manufacturing Information Systems /
Vista
NatlPen-CZH wants to have 5 test orders of each product in staging environment?
Sep 5, 2024 9:05 AM–10:55 AM EDT
Logistics /
North America
Shipping Errors at Pack Stations
Sep 4, 2024 11:34 AM–8:48 PM EDT
Manufacturing Information Systems /
Vista
Windsor and Venlo and experiencing intermittent slowness at various scans
Sep 4, 2024 8:56 AM–6:04 PM EDT
Manufacturing Information Systems /
Vista
Increased response times for Selector
Sep 4, 2024 5:45 PM–5:59 PM EDT
Product Catalog /
Product Configuration
Tax Exemption Service Down/Degraded
Sep 4, 2024 1:08 PM–1:18 PM EDT
Product Catalog /
Pricing
Box-up Batch stuck at SCHEDULED
Sep 4, 2024 8:48 AM–10:39 AM EDT
Logistics /
North America
Dashboards Down in WND and RNO
Sep 3, 2024 9:27 PM–9:47 PM EDT
Manufacturing Information Systems /
Vista
Overdue GS Order Stuck in Scheduled
Aug 29, 2024 1:33 PM–Sep 3, 2024 11:10 AM EDT
Manufacturing Information Systems /
National Pen
Paperless Status API Latency
Aug 30, 2024 1:24 PM–Sep 3, 2024 11:00 AM EDT
Manufacturing Information Systems /
National Pen
Box up batches with jobs stuck in the SCHEDULED status.
Sep 3, 2024 9:08 AM–10:27 AM EDT
Manufacturing Information Systems /
Boxup
No events for 1 day!
Pending items not available for Production
Sep 1, 2024 5:33 PM–Sep 2, 2024 2:24 AM EDT
Manufacturing Information Systems /
National Pen
High Response Times in Commerce Tools Services
Sep 1, 2024 5:27 AM–5:40 AM EDT
eCommerce /
Order Management
No events for 1 day!
Artwork is encountering rejections for Photobooks due to SKU change CIM-6A6N7V1J
Aug 30, 2024 7:46 AM–10:23 AM EDT
Product Catalog /
Product Configuration
Automatic Batch Reassignment
Aug 29, 2024 2:03 PM–2:30 PM EDT
Manufacturing Information Systems /
National Pen
Multiple users are unable to access their orders page when trying to reorder items.
Aug 29, 2024 3:44 AM–10:53 AM EDT
Logistics /
North America
No events for 1 day!
White tissue paper showing out of stock
Aug 28, 2024 8:39 AM–9:22 AM EDT
Product Catalog /
Product Configuration
Cockpit and Printdeal website not loading
Aug 28, 2024 4:16 AM–4:29 AM EDT
Manufacturing Information Systems /
Boxup
Webshell Application Errors
Aug 27, 2024 9:24 AM–9:46 AM EDT
Manufacturing Information Systems /
Vista
GS Batch Stuck in Package Creation
Aug 26, 2024 1:14 PM–1:51 PM EDT
Manufacturing Information Systems /
National Pen
NatlPen-MEX has the Order GS (GoldStar) stuck in production, terminated due to INKJET issues.
Aug 19, 2024 9:00 PM–Aug 26, 2024 1:45 PM EDT
Logistics /
North America
18 GS Orders stuck in 'scheduled' or 'print_ready'
Aug 15, 2024 5:36 PM–Aug 26, 2024 1:42 PM EDT
Manufacturing Information Systems /
National Pen
Unable to Ship Non Printed Items (Post Card Envelopes and business card holder)
Aug 23, 2024 5:09 AM–Aug 26, 2024 5:30 AM EDT
Manufacturing Information Systems /
Vista
SAP EWM URL in Windsor unreachable on PDA
Aug 25, 2024 2:53 AM–Aug 26, 2024 2:54 AM EDT
Manufacturing Information Systems /
Vista
HU labels for t-shirts coming sporadically, with low volume
Aug 25, 2024 11:30 AM–2:11 PM EDT
Manufacturing Information Systems /
Vista
Orders stuck at product validation step across all plants.
Aug 25, 2024 11:52 AM–12:47 PM EDT
Manufacturing Information Systems /
Vista
Job sheets for garment/embroidery not printing-Sap Material Metadata/IBK connection failure
Aug 25, 2024 8:54 AM–11:26 AM EDT
Manufacturing Information Systems /
Vista
NP Mexico Inkjet worfklow down, stuck in 'commit in progress'
Aug 24, 2024 11:18 AM–12:13 PM EDT
Manufacturing Information Systems /
National Pen
No events for 2 days!
PCC missing variables for most/all entries
Aug 22, 2024 4:23 AM–10:09 AM EDT
Manufacturing Information Systems /
Vista
Mointoring number of rejections for the Vistaprint(BU)
Aug 21, 2024 10:36 AM–Aug 22, 2024 8:00 AM EDT
Artwork Technology /
Prepress
Degraded Performance in Multiple Vista Services (Checkout, Studio, My Projects) Due to Cimpress Service Outage
Aug 21, 2024 9:13 AM–11:27 AM EDT
Product Catalog /
Product Configuration
Creating a channel with ETS for plants to bring any DUO issues as new process is introduced.
Aug 21, 2024 3:28 AM–7:44 AM EDT
Manufacturing Information Systems /
Vista
Magnet Orders Stuck in 'Package Creation'
Aug 20, 2024 2:54 PM–8:29 PM EDT
Manufacturing Information Systems /
National Pen
Extremely low order intake since over last 3.5 hours.
Aug 19, 2024 6:35 PM–11:38 PM EDT
eCommerce /
Order Management
No events for 1 day!
404 connection refused issues with several services including JIT trigger for JIT pick creation
Aug 18, 2024 6:45 AM–7:58 AM EDT
Manufacturing Information Systems /
Vista
No events for 1 day!
Customers unable to access orders page
Aug 16, 2024 11:22 AM–5:52 PM EDT
eCommerce /
Stores
No events for 1 day!
Stuck Orders Due Tomorrow (33 Total)
Aug 15, 2024 2:04 PM–3:00 PM EDT
Manufacturing Information Systems /
National Pen
Inkjet (Calendar) doesn’t drop into the Paperless flow
Aug 15, 2024 3:02 AM–5:18 AM EDT
Logistics /
North America
Mapping issue with Promotique Wireless Phone Charger Full Color
Aug 14, 2024 7:42 AM–12:07 PM EDT
Manufacturing Information Systems /
Vista
(DPK) are reciving SAPI shipping errors from production.
Aug 13, 2024 11:22 PM–Aug 14, 2024 12:10 AM EDT
Manufacturing Information Systems /
Vista
Unable to Ship Non Printed Items (Post Card Envelopes)
Aug 13, 2024 8:51 AM–5:20 PM EDT
Manufacturing Information Systems /
Vista
Prices not loading for SKU
Aug 13, 2024 11:58 AM–1:05 PM EDT
eCommerce /
Stores
Issues with the correct association/disassociation of the carriers.
Jul 31, 2024 10:25 AM–Aug 13, 2024 12:09 PM EDT
Manufacturing Information Systems /
Vista
Helix machines are stopped
Aug 13, 2024 12:38 AM–1:35 AM EDT
Manufacturing Information Systems /
National Pen
Black Crinckle Paper Showing Out of Stock
Aug 12, 2024 1:06 PM–5:04 PM EDT
eCommerce /
Stores
Batches stuck in 'Package Creation'
Aug 12, 2024 12:45 PM–2:38 PM EDT
Manufacturing Information Systems /
National Pen
Orders stuck after reprint
Aug 12, 2024 10:16 AM–12:11 PM EDT
Manufacturing Information Systems /
National Pen
No events for 2 days!
Batches stuck in 'package creation'
Aug 9, 2024 11:50 AM–1:32 PM EDT
Manufacturing Information Systems /
National Pen
Webshell is freezing on the Station for Packing and Shipping.
Aug 9, 2024 7:59 AM–8:30 AM EDT
Manufacturing Information Systems /
Vista
Batches stuck in Package Creation
Aug 8, 2024 1:08 PM–2:57 PM EDT
Manufacturing Information Systems /
National Pen
Orders in 'Fulfillment Error'
Aug 7, 2024 1:59 PM–Aug 8, 2024 12:36 PM EDT
eCommerce /
Order Management
Shipping Pricing Calculating Incorrect
Aug 8, 2024 8:40 AM–10:38 AM EDT
Manufacturing Information Systems /
Boxup
Venlo is facing an issue with LSSR not being sent to SAP
Aug 7, 2024 6:30 PM–9:39 PM EDT
Manufacturing Information Systems /
Vista
No events for 1 day!
NatlPen-MEX gold star order has been stuck in production
Aug 6, 2024 8:36 PM–8:55 PM EDT
Logistics /
North America
Product Showing Out of Stock Even though it isn't
Aug 6, 2024 10:59 AM–1:59 PM EDT
eCommerce /
Stores
EU Orders Routed to WND
Aug 5, 2024 2:21 PM–7:00 PM EDT
Manufacturing Information Systems /
Vista
Orders Stuck in The "Confirmed" or "Initial" Status
Aug 5, 2024 8:27 AM–10:43 AM EDT
Manufacturing Information Systems /
Boxup
Unable to Edit EDO on Line Items
Aug 5, 2024 8:58 AM–9:26 AM EDT
eCommerce /
Order Management
Issues with Fetching Bins in Screen Print & DTFoil and getting an unknown error
Aug 5, 2024 5:39 AM–6:03 AM EDT
Manufacturing Information Systems /
Vista
Issue with Shift Plan INKJET
Aug 5, 2024 1:28 AM–2:35 AM EDT
Manufacturing Information Systems /
National Pen
SAPI v3 Direct Shipment errors reoccurred
Aug 4, 2024 9:31 AM–10:15 AM EDT
Manufacturing Information Systems /
Vista
No events for 2 days!
Cutfiles not being generated from the cutrepository
Aug 1, 2024 4:05 AM–Aug 2, 2024 3:14 AM EDT
Manufacturing Information Systems /
Vista
Intermittent Errors at Embroidery Stations
Aug 1, 2024 11:51 AM–6:29 PM EDT
Manufacturing Information Systems /
Vista
Document color overrides issue
Aug 1, 2024 1:52 PM–2:20 PM EDT
Artwork Technology /
Prepress
No events for 1 day!
Production Account User Permissions Issue
Jul 31, 2024 11:15 AM–12:04 PM EDT
Manufacturing Information Systems /
National Pen
Blank Boxes Stuck in Sent To MCP
Jul 31, 2024 9:56 AM–12:02 PM EDT
Manufacturing Information Systems /
Boxup
The reporting database for Windsor is out of sync
Jul 31, 2024 12:23 AM–7:03 AM EDT
Manufacturing Information Systems /
Vista
Around 244 orders are stuck in processing state for National Pen
Jul 31, 2024 4:37 AM–6:46 AM EDT
Product Catalog /
Product Configuration
Duplicate Batches in the process of silkscreen Bags
Jul 30, 2024 10:35 AM–Jul 31, 2024 12:34 AM EDT
Manufacturing Information Systems /
National Pen
Batch stuck in Package creation inkjet on Machine Brother #51
Jul 30, 2024 8:28 PM–11:52 PM EDT
Manufacturing Information Systems /
National Pen
Garnment & Pallet Loading Errors
Jul 30, 2024 3:36 PM–7:01 PM EDT
Manufacturing Information Systems /
Vista
Issue with Order 1044986 batching
Jul 30, 2024 9:03 AM–11:07 AM EDT
Manufacturing Information Systems /
Boxup
Amazon orders are unable to ship due to a 400 error.
Jul 5, 2024 8:49 AM–Jul 29, 2024 6:33 PM EDT
Manufacturing Information Systems /
Vista
NatlPen-MEX batches are pending in scheduled status
Jul 22, 2024 9:05 PM–Jul 29, 2024 6:25 PM EDT
Manufacturing Information Systems /
National Pen
Pens missing fills
Jul 26, 2024 11:17 AM–Jul 29, 2024 4:09 PM EDT
Manufacturing Information Systems /
National Pen
No events for 3 days!
Orders Not Transmitted to National Pen (400+)
Jul 25, 2024 7:44 PM–9:50 PM EDT
Product Catalog /
Supplier Integrations
Expired Goldstar Batch Stuck
Jul 25, 2024 6:06 PM–6:40 PM EDT
Manufacturing Information Systems /
National Pen
Foil Option Previews
Jul 25, 2024 3:37 PM–5:11 PM EDT
Artwork Technology /
Asset Management
No events for 1 day!
Increased Orders in Prepress
Jul 24, 2024 11:27 AM–12:06 PM EDT
Artwork Technology /
Prepress
(BHI) Coster and the umbrella gang of Dye Sublimation have been stuck in the 'DrawGangs Work Enqueued'
Jul 22, 2024 11:11 PM–Jul 23, 2024 8:41 PM EDT
Manufacturing Information Systems /
Vista
SAPI Shipments Failing Due to 424 Errors
Jul 23, 2024 12:01 PM–2:28 PM EDT
Manufacturing Information Systems /
Vista
Issue with Review App
Jul 23, 2024 5:12 AM–5:45 AM EDT
Artwork Technology /
Prepress
QR Code Generator Service Down
Jul 22, 2024 5:23 PM–5:49 PM EDT
Artwork Technology /
Artwork Design
Batches Stuck in Scheduled Status
Jul 22, 2024 1:20 PM–2:16 PM EDT
Manufacturing Information Systems /
Boxup
The orders have been in the 'SentToMCP' status
Jul 22, 2024 7:39 AM–1:55 PM EDT
Product Catalog /
Supplier Integrations
Plant DB Server SSRS, eTOD and production Reports are not working.
Jul 21, 2024 7:49 PM–8:02 PM EDT
Manufacturing Information Systems /
Vista
Orderability issue in PODS and SPEEDO services are blocking customer checkout
Jul 21, 2024 8:44 AM–9:15 AM EDT
Product Catalog /
Supplier Integrations
No events for 1 day!
BHI - Select gangs failing to Draw
Jul 19, 2024 10:27 PM–11:06 PM EDT
Manufacturing Information Systems /
Vista
All agents are seeing mass blue screen on windows
Jul 19, 2024 1:45 AM–2:47 PM EDT
Manufacturing Information Systems /
Vista
All Windows Machines are down sue to BSOD error
Jul 19, 2024 1:09 AM–2:46 PM EDT
Manufacturing Information Systems /
Vista
Rush Orders Stuck
Jul 19, 2024 11:13 AM–2:26 PM EDT
Manufacturing Information Systems /
Boxup
Scheduling Screen Loading Problems
Jul 18, 2024 2:55 PM–4:02 PM EDT
Manufacturing Information Systems /
Vista
Order stuck at package created and TERMINATE process is not functioning
Jul 18, 2024 9:51 AM–11:57 AM EDT
Manufacturing Information Systems /
Boxup
All the DAs who is using file review facing an issue
Jul 18, 2024 7:09 AM–8:09 AM EDT
Artwork Technology /
Prepress
Permission group for helix workflow (PET)
Jul 18, 2024 5:52 AM–6:50 AM EDT
Manufacturing Information Systems /
National Pen
Autoboxer error in Venlo
Jul 17, 2024 9:41 AM–5:58 PM EDT
Manufacturing Information Systems /
Vista
Planning API service is down
Jul 17, 2024 7:30 AM–8:02 AM EDT
Manufacturing Information Systems /
Vista
The webshell outage is affecting the entire plant and preventing from being able to ship
Jul 17, 2024 7:16 AM–7:56 AM EDT
Manufacturing Information Systems /
Vista
Ecommerce seeing over 70 failures each in Workflow price and Declared value calculator
Jul 16, 2024 8:06 AM–9:02 AM EDT
Product Catalog /
Pricing
Process Color Issue
Jul 15, 2024 5:14 PM–7:06 PM EDT
Artwork Technology /
Prepress
EU Orders Coming in to WND Viper
Jul 15, 2024 11:22 AM–12:59 PM EDT
Manufacturing Information Systems /
Vista
RANCH background processing is currently delayed
Jul 15, 2024 9:25 AM–11:31 AM EDT
Product Catalog /
Product Configuration
Targets aren not generating for the day shift
Jul 15, 2024 6:14 AM–7:59 AM EDT
Manufacturing Information Systems /
Vista
No events for 3 days!
Few Artist were facing uploading and Downloading issue
Jul 12, 2024 7:23 AM–7:25 AM EDT
Artwork Technology /
Prepress
Increased Suspended Workflows in FRWC
Jul 11, 2024 6:02 PM–11:23 PM EDT
Product Catalog /
Supplier Integrations
Download Failed due to Network Error
Jul 11, 2024 2:30 PM–6:08 PM EDT
Manufacturing Information Systems /
National Pen
Webshell down and Drawing Errors
Jul 11, 2024 2:41 PM–3:57 PM EDT
Manufacturing Information Systems /
Vista
Multiple order pending to be grouped into batches
Jul 11, 2024 10:07 AM–11:36 AM EDT
Manufacturing Information Systems /
National Pen
Overdue Goldstar batch stuck on Brother #53
Jul 10, 2024 3:14 PM–3:48 PM EDT
Manufacturing Information Systems /
National Pen
RUSH Order will not batch. This order is at Fulfillment Accepted and ready to assign in Production Planner.
Jul 10, 2024 8:03 AM–9:25 AM EDT
Manufacturing Information Systems /
Boxup
Selector API experiencing increased error rate of more than 10%
Jul 10, 2024 6:10 AM–6:14 AM EDT
Product Catalog /
Product Configuration
Batches stuck on Brother 50 & 53
Jul 9, 2024 3:25 PM–4:27 PM EDT
Manufacturing Information Systems /
National Pen
Viper inaccessible after VM change
Jul 8, 2024 3:50 PM–6:56 PM EDT
Manufacturing Information Systems /
Vista
Issue with Shipping Service where all VSOs affected
Jul 8, 2024 10:35 AM–1:48 PM EDT
Manufacturing Information Systems /
Vista
Cannot view certain content in PCC
Jul 4, 2024 10:47 AM–Jul 8, 2024 10:21 AM EDT
Manufacturing Information Systems /
Vista
More than 1k failiure on supplier integration.
Jul 7, 2024 9:27 PM–10:30 PM EDT
Product Catalog /
Supplier Integrations
BHI has observed that JIT labels are not printing from SAP. As a result, Columbus Embroidery Production has been halted.
Jul 7, 2024 2:08 PM–2:48 PM EDT
Manufacturing Information Systems /
Vista
No events for 2 days!
800 oders are stuck in document Transformation step.
Jul 5, 2024 8:36 AM–9:50 AM EDT
Artwork Technology /
Prepress
Windsor DB Out of Sync
Jul 4, 2024 9:24 PM–9:56 PM EDT
Manufacturing Information Systems /
Vista
No events for 1 day!
Gangs failing to draw on press 21
Jul 3, 2024 3:47 PM–4:38 PM EDT
Manufacturing Information Systems /
Vista
Embroidery Items Waiting for Ganging
Jul 3, 2024 11:32 AM–12:27 PM EDT
Manufacturing Information Systems /
Vista
Work Entity Service Errors
Jul 2, 2024 3:24 PM–5:05 PM EDT
Artwork Technology /
Prepress
No events for 1 day!
Issues with image uploads in designer
Jul 1, 2024 12:04 PM–12:16 PM EDT
Artwork Technology /
Prepress
All packages from VEN's carrier, GLS (General Logistics Systems), going to Austria are failing
Jul 1, 2024 2:38 AM–6:24 AM EDT
Manufacturing Information Systems /
Vista
No events for 4 days!
MIS PBM Incident
Jun 26, 2024 3:46 PM–5:38 PM EDT
Manufacturing Information Systems /
Vista
MIS PBM Incident
Jun 25, 2024 5:06 AM–Jun 26, 2024 5:38 AM EDT
Manufacturing Information Systems /
Vista
MIS PBM Incident
Jun 25, 2024 11:36 PM–Jun 26, 2024 12:55 AM EDT
Manufacturing Information Systems /
Vista
Attribute Model Validator performance degraded due to a recent Deployment.
Jun 25, 2024 9:37 AM–9:41 AM EDT
Product Catalog /
Inventory and Delivery Planning
MIS PBM Incident
Jun 24, 2024 10:28 PM–11:09 PM EDT
Manufacturing Information Systems /
Vista
No events for 4 days!
MIS PBM Incident
Jun 20, 2024 3:34 PM–5:05 PM EDT
Manufacturing Information Systems /
Vista
No events for 1 day!
MIS PBM Incident
Jun 19, 2024 3:58 AM–4:14 AM EDT
Manufacturing Information Systems /
Vista
MIS PBM Incident
Jun 18, 2024 8:35 AM–10:49 AM EDT
Manufacturing Information Systems /
Vista
No events for 6 days!
MIS PBM Incident
Jun 12, 2024 7:45 AM–8:37 AM EDT
Manufacturing Information Systems /
Vista
MIS PBM Incident
Jun 11, 2024 8:03 PM–10:44 PM EDT
Manufacturing Information Systems /
Vista
MIS PBM Incident
Jun 11, 2024 8:42 PM–9:55 PM EDT
Manufacturing Information Systems /
Vista
Selector API Slowness impacting BES and other services
Jun 11, 2024 12:27 PM–12:59 PM EDT
Product Catalog /
Supplier Integrations
Upload team is facing latency issue and experiencing slowness and delay while uploading the proofs in the review app
Jun 11, 2024 9:46 AM–10:34 AM EDT
Artwork Technology /
Asset Management
MIS PBM Incident
Jun 10, 2024 11:20 PM–11:41 PM EDT
Manufacturing Information Systems /
Vista
No events for 2 days!
MIS PBM Incident
Jun 8, 2024 8:21 PM–8:46 PM EDT
Manufacturing Information Systems /
Vista
MIS PBM Incident
Jun 7, 2024 7:40 PM–9:34 PM EDT
Manufacturing Information Systems /
Vista
Box Up 22 live, test orders failing
Jun 7, 2024 11:45 AM–3:20 PM EDT
eCommerce /
Order Management
No events for 6 days!
MIS PBM Incident
May 31, 2024 10:28 PM–10:51 PM EDT
Manufacturing Information Systems /
Vista
No events for 1 day!
MIS PBM Incident
May 30, 2024 2:12 AM–3:06 AM EDT
Manufacturing Information Systems /
Vista
Review tool down for designers, unable to work on custom app
May 14, 2024 7:49 PM–May 29, 2024 9:28 PM EDT
Artwork Technology /
Prepress
Batches stuck in scheduled status
May 29, 2024 2:40 PM–5:25 PM EDT
Manufacturing Information Systems /
Boxup
Sheet Stickers SKU ItemDNA Mapping Causing Rejections
May 29, 2024 3:32 PM–4:26 PM EDT
Product Catalog /
Product Configuration
No events for 1 day!
MIS PBM Incident
May 27, 2024 11:08 PM–11:09 PM EDT
Manufacturing Information Systems /
Vista
Pricing Calculator Degraded
May 27, 2024 12:23 PM–1:09 PM EDT
Product Catalog /
Pricing
No events for 1 day!
MIS PBM Incident
May 25, 2024 12:57 AM–2:46 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
File upload/download issues
May 24, 2024 11:50 PM–May 25, 2024 3:07 AM EDT
3 Affected Services
:
Artwork Technology /
Artwork Processing
Artwork Technology /
Artwork Design
Artwork Technology /
Prepress
Currently, 1641 orders are suspended in routing state for all the Busniss Units.
May 24, 2024 2:29 AM–3:23 AM EDT
Product Catalog /
Product Configuration
Failure when calling web prices for Mailing Services Postcards
May 23, 2024 6:42 PM–7:51 PM EDT
Product Catalog /
Pricing
No events for 2 days!
MIS PBM Incident
May 20, 2024 9:14 PM–9:45 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
May 19, 2024 9:33 AM–10:10 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
May 18, 2024 8:06 AM–8:29 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
May 17, 2024 5:32 PM–9:44 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
Looker - Outage
May 15, 2024 9:47 AM–10:01 AM EDT
Data /
Data Platform
No events for 1 day!
Increased failures from "Shipment Planner" investigation
May 14, 2024 7:52 AM–9:59 AM EDT
Product Catalog /
Inventory and Delivery Planning
Production incident for Anonymous Auth token service
May 14, 2024 9:06 AM–9:16 AM EDT
22 Affected Services
:
eCommerce /
Order Management
eCommerce /
Stores
eCommerce /
OneCommerce
eCommerce /
CoreCommerce
Artwork Technology /
Artwork Processing
Artwork Technology /
Content Management
Artwork Technology /
Artwork Design
Artwork Technology /
Asset Management
Artwork Technology /
Visualization
Artwork Technology /
Artwork Generation
Artwork Technology /
Template Management
Artwork Technology /
Prepress
Data /
Data Platform
Data /
Personalization Framework
Data /
Data Consulting
Product Catalog /
Pricing
Product Catalog /
Product Configuration
Product Catalog /
Inventory and Delivery Planning
Product Catalog /
Supplier Integrations
Manufacturing Information Systems /
Vista
Manufacturing Information Systems /
National Pen
Manufacturing Information Systems /
Boxup
MIS PBM Incident
May 14, 2024 7:22 AM–8:12 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
May 13, 2024 9:30 PM–11:53 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
May 13, 2024 8:02 PM–10:37 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
Fulfillment configuration, product link have elevated response times
May 10, 2024 11:36 PM–May 11, 2024 2:01 AM EDT
Product Catalog /
Inventory and Delivery Planning
MIS PBM Incident
May 10, 2024 12:36 PM–1:57 PM EDT
2 Affected Services
:
Manufacturing Information Systems /
Vista
Manufacturing Information Systems /
Boxup
1700 orders are stuck in the fulfillment expectations workflow, similar to CTIM-664
May 10, 2024 12:40 AM–1:17 AM EDT
Product Catalog /
Supplier Integrations
No events for 1 day!
Prepress is currently investigating high rate of 'background job creation failed' errors
May 8, 2024 8:21 AM–8:27 AM EDT
Artwork Technology /
Prepress
Custom quote orders are stuck in suspended state. Currently this API is giving 413
May 8, 2024 4:18 AM–6:17 AM EDT
Product Catalog /
Product Configuration
BoxUp Order Issues
May 7, 2024 4:51 PM–9:11 PM EDT
eCommerce /
Stores
1200+ orders stuck in Routing, Fulfillment Expectations Service returning 502 errors
May 7, 2024 9:51 AM–1:41 PM EDT
Product Catalog /
Supplier Integrations
Pixart may face issues while calculating prices on website, due to pattern of spikes on Backbone Pricing Service
May 6, 2024 10:31 AM–May 7, 2024 10:31 AM EDT
Product Catalog /
Pricing
Performance Degradation in Fulfillment Configuration Service
May 7, 2024 5:22 AM–10:30 AM EDT
Product Catalog /
Supplier Integrations
MIS PBM Incident
May 1, 2024 3:34 AM–May 6, 2024 10:55 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
May 6, 2024 9:00 AM–10:53 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 4 days!
Template Realization CDN Returning Invalid Cert Error at HTTPS
May 1, 2024 4:58 PM–5:23 PM EDT
Artwork Technology /
Template Management
Endpoint errors returned for services used by Studio5
Apr 30, 2024 9:12 PM–10:31 PM EDT
2 Affected Services
:
Artwork Technology /
Visualization
Artwork Technology /
Prepress
Artwork color issue on BoxUp orders
Apr 30, 2024 3:21 PM–4:41 PM EDT
Product Catalog /
Product Configuration
RANCH service high error rate
Apr 30, 2024 11:11 AM–12:06 PM EDT
Product Catalog /
Pricing
No events for 1 day!
MIS PBM Incident
Apr 29, 2024 1:15 AM–2:41 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
MIS PBM Incident
Apr 25, 2024 10:53 AM–1:18 PM EDT
4 Affected Services
:
Fulfillment - old, do not use /
Manufacturing Information Systems
Manufacturing Information Systems /
Vista
Logistics /
North America
Logistics /
Europe
Orders rejected for missing return address
Apr 22, 2024 2:23 PM–Apr 24, 2024 1:28 PM EDT
2 Affected Services
:
Manufacturing Information Systems /
Boxup
Logistics /
North America
No events for 1 day!
MIS PBM Incident
Apr 23, 2024 6:31 AM–7:28 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Apr 23, 2024 1:30 AM–4:09 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Apr 22, 2024 11:36 AM–1:46 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
MIS PBM Incident
Apr 19, 2024 10:44 PM–11:06 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Customers cannot add to cart (BoxUp)
Apr 18, 2024 3:29 PM–5:01 PM EDT
Product Catalog /
Pricing
MIS PBM Incident
Apr 18, 2024 11:48 AM–2:36 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MAISE Service Issues
Apr 17, 2024 3:44 PM–4:22 PM EDT
Product Catalog /
Inventory and Delivery Planning
Orders stuck in Upload And Release Revision under file review tool.
Apr 17, 2024 7:15 AM–3:02 PM EDT
Artwork Technology /
Artwork Processing
MIS PBM Incident
Apr 16, 2024 2:56 PM–3:15 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
High rate of error on both workflows for Pixartprinting and Easyflyer.
Apr 16, 2024 11:49 AM–2:48 PM EDT
Artwork Technology /
Artwork Processing
Cannot create orders in cockpit (BoxUp)
Apr 15, 2024 2:33 PM–5:55 PM EDT
eCommerce /
Order Management
we have started getting improper json from review request. we have getting lots of orders with this issue
Apr 15, 2024 9:24 AM–1:10 PM EDT
Artwork Technology /
Artwork Processing
MIS PBM Incident
Apr 14, 2024 10:39 PM–Apr 15, 2024 2:02 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
Many artists are not able to login into app https://wmd-review.prepress.cimpress.io
Apr 12, 2024 3:49 AM–5:56 AM EDT
Artwork Technology /
Prepress
No events for 1 day!
AMV Outage
Apr 10, 2024 11:16 AM–12:08 PM EDT
Product Catalog /
Inventory and Delivery Planning
MIS PBM Incident
Apr 9, 2024 11:22 PM–Apr 10, 2024 12:17 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Review coordinator service down for few mins
Apr 8, 2024 7:28 AM–7:29 AM EDT
Artwork Technology /
Artwork Processing
No events for 3 days!
Orders were released without doc review
Apr 4, 2024 11:28 AM EDT
Artwork Technology /
Artwork Processing
No events for 1 day!
MIS PBM Incident
Apr 2, 2024 8:13 PM–Apr 3, 2024 3:30 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Apr 1, 2024 11:15 PM–Apr 2, 2024 2:35 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
All workflows queued for document transformation are becoming stalled
Apr 1, 2024 3:20 AM–4:11 AM EDT
Artwork Technology /
Prepress
No events for 4 days!
MIS PBM Incident
Mar 27, 2024 3:38 PM–4:08 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Mar 27, 2024 11:36 AM–1:36 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
E-commerce investigating high throughput affecting Pricing and Shipping Service performances (401 calls)
Mar 26, 2024 10:23 AM–12:04 PM EDT
eCommerce /
Order Management
order stuck at doc transform step
Mar 26, 2024 6:55 AM–7:26 AM EDT
Artwork Technology /
Artwork Processing
Order Flow Issue
Mar 18, 2024 4:44 PM–Mar 25, 2024 9:16 PM EDT
Product Catalog /
Inventory and Delivery Planning
Planning API Response Issues
Mar 25, 2024 1:14 PM–3:29 PM EDT
Logistics /
North America
No events for 3 days!
Team is getting lot of error from order/item service
Mar 22, 2024 12:48 AM–2:05 AM EDT
eCommerce /
Order Management
Zip service is down in EuWest region" in EU
Mar 21, 2024 8:56 AM–11:16 AM EDT
Artwork Technology /
Prepress
Several orders are currently stuck in the prepress processing stage
Mar 21, 2024 7:31 AM–8:51 AM EDT
Artwork Technology /
Prepress
No events for 3 days!
MIS PBM Incident
Mar 18, 2024 2:25 AM–3:19 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
Design review facing issue with loading orders
Mar 14, 2024 3:14 PM–4:29 PM EDT
Artwork Technology /
Artwork Processing
Degraded performance due to latency in Auth services
Mar 14, 2024 8:14 AM–8:54 AM EDT
eCommerce /
Stores
MIS PBM Incident
Mar 13, 2024 5:56 PM–Mar 14, 2024 12:30 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
Artwork is getting disappeared for Goldstar fulfiller
Mar 11, 2024 11:28 AM–Mar 12, 2024 12:15 AM EDT
Artwork Technology /
Prepress
MIS PBM Incident
Mar 11, 2024 6:53 PM–11:38 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 11 days!
BoxUp Checkout Issues
Feb 29, 2024 1:46 PM–2:17 PM EST
Product Catalog /
Pricing
MIS PBM Incident
Feb 28, 2024 2:36 PM–5:16 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Feb 26, 2024 10:20 PM–11:41 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Feb 26, 2024 6:24 AM–12:24 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Printdeal Ganging 'Pools' show already shipped orders-blocking
Feb 26, 2024 6:50 AM–7:24 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Looker Content Deployer
Feb 26, 2024 6:34 AM–6:53 AM EST
Data /
Data Platform
No events for 4 days!
MIS PBM Incident
Feb 22, 2024 2:14 AM–2:50 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Feb 20, 2024 11:27 PM–Feb 21, 2024 12:16 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Cockpit Page not loading
Feb 20, 2024 4:56 AM–5:21 AM EST
eCommerce /
Order Management
Seeing a spike in DSS errors coming into Studio6
Feb 19, 2024 2:54 PM–4:20 PM EST
Artwork Technology /
Artwork Processing
Agents are not able to process the Dark Images Flow order in the consolidated Review App.
Feb 15, 2024 6:13 AM–Feb 19, 2024 2:27 AM EST
Artwork Technology /
Artwork Processing
MIS PBM Incident
Feb 18, 2024 7:37 AM–10:07 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
MIS PBM Incident
Feb 15, 2024 8:31 AM–10:03 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Orders Stuck in Processing
Feb 13, 2024 10:59 AM–11:58 AM EST
Product Catalog /
Supplier Integrations
MIS PBM Incident
Feb 12, 2024 8:57 PM–9:38 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 5 days!
MIS PBM Incident
Feb 7, 2024 4:26 AM–4:37 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Feb 6, 2024 9:27 PM–10:44 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Feb 5, 2024 7:40 PM–8:28 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
Cancellation & Change Requests impacted resulting in no new requests are being created
Feb 2, 2024 4:54 AM–5:09 AM EST
Product Catalog /
Supplier Integrations
Unable to save the created cutline file in sticker studio
Feb 1, 2024 10:54 AM–12:48 PM EST
Artwork Technology /
Prepress
Order backlog in prepress steps are increasing
Jan 31, 2024 11:38 AM–6:45 PM EST
Artwork Technology /
Prepress
No events for 5 days!
Orders were not getting processed in several review applications
Jan 26, 2024 4:42 AM EST
Artwork Technology /
Prepress
Exaprint Review agents are not able to see the customer uploaded ZIP and Original File.
Jan 24, 2024 11:21 AM–Jan 25, 2024 7:54 AM EST
Artwork Technology /
Prepress
MIS PBM Incident
Jan 25, 2024 6:08 AM–6:35 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
MIS PBM Incident
Jan 23, 2024 4:42 AM–6:13 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 4 days!
Pricing in Cockpit stuck for Printdeal
Jan 18, 2024 9:59 AM–11:02 AM EST
eCommerce /
Stores
MIS PBM Incident
Jan 18, 2024 4:56 AM–4:59 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
Unable to create revisions and release the requests in review app
Jan 15, 2024 4:26 AM–5:06 AM EST
Artwork Technology /
Artwork Processing
No events for 3 days!
All merchant product (SKU) creation and editing is blocked
Jan 11, 2024 9:44 AM–5:05 PM EST
Product Catalog /
Product Configuration
RANCH issue
Jan 4, 2024 3:06 AM–Jan 11, 2024 9:50 AM EST
Product Catalog /
Product Configuration
Failure with Item service
Jan 8, 2024 4:11 AM–Jan 11, 2024 9:46 AM EST
eCommerce /
Order Management
MIS PBM Incident
Jan 11, 2024 4:21 AM–5:33 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Jan 11, 2024 4:54 AM–5:32 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Getting error Error "when artwork processing transformation" in documentTransformation
Jan 11, 2024 5:22 AM EST
Artwork Technology /
Artwork Processing
MIS PBM Incident
Jan 9, 2024 5:00 PM–Jan 10, 2024 6:28 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Jan 9, 2024 9:26 AM–10:52 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Jan 8, 2024 3:58 AM–10:10 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Calls to https://embroidery.documents.cimpress.io by Studio5 continues to intermittently fail with a 504 error
Jan 7, 2024 9:40 PM–Jan 8, 2024 12:29 AM EST
Artwork Technology /
Artwork Processing
No events for 2 days!
eCommerce endpoints including Cockpit are facing outage
Jan 5, 2024 9:40 AM–1:33 PM EST
eCommerce /
Order Management
MIS PBM Incident
Jan 4, 2024 2:43 PM–7:36 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Jan 2, 2024 6:03 PM–9:51 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 5 days!
Data Discovery is down!
Dec 28, 2023 7:45 AM–3:50 PM EST
Data /
Data Platform
No events for 5 days!
MIS PBM Incident
Dec 22, 2023 7:18 PM–9:43 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
MIS PBM Incident
Dec 14, 2023 5:04 PM–Dec 19, 2023 12:00 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Gifta website not getting shipping price for all the products
Dec 18, 2023 7:16 AM–8:02 AM EST
Product Catalog /
Pricing
No events for 3 days!
MIS PBM Incident
Dec 14, 2023 11:23 PM–Dec 15, 2023 12:40 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Dec 13, 2023 3:59 PM–Dec 14, 2023 5:19 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Dec 13, 2023 1:31 PM–3:41 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Dec 12, 2023 10:35 AM–12:46 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Dec 12, 2023 12:08 AM–1:28 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Wrong delivery date showing on Products on .eu sites
Dec 10, 2023 9:10 AM–11:53 AM EST
Product Catalog /
Inventory and Delivery Planning
No events for 5 days!
MIS PBM Incident
Dec 4, 2023 11:58 PM–Dec 5, 2023 12:25 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Unable to Preview Photobooks and Calendars in the Document Overview in My Projects
Dec 4, 2023 7:26 AM–7:52 AM EST
Product Catalog /
Pricing
Orders getting rejected due to "Font name too long" Error
Nov 16, 2023 12:48 PM–Dec 4, 2023 1:58 AM EST
Artwork Technology /
Artwork Processing
No events for 1 day!
MIS PBM Incident
Dec 2, 2023 3:18 PM–5:31 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
MIS PBM Incident
Nov 29, 2023 8:40 PM–10:21 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 29, 2023 1:15 AM–7:02 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 28, 2023 11:05 PM–Nov 29, 2023 4:05 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
MIS PBM Incident
Nov 26, 2023 2:55 PM–4:28 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 25, 2023 1:31 AM–Nov 26, 2023 3:06 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Nov 25, 2023 4:37 AM–12:19 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Nov 24, 2023 4:29 AM–11:26 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
PDW Warehouse Management Service Outage [VISTA]
Nov 16, 2023 9:12 AM–Nov 20, 2023 11:17 PM EST
Data /
Data Platform
MIS PBM Incident
Nov 20, 2023 4:10 AM–6:30 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
MIS PBM Incident
Nov 14, 2023 10:59 AM–Nov 17, 2023 3:34 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 16, 2023 5:06 AM–5:27 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 16, 2023 3:43 AM–3:51 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Nov 12, 2023 1:46 PM–Nov 14, 2023 4:25 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 14, 2023 3:38 PM–4:09 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 14, 2023 10:59 AM–11:26 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 13, 2023 3:40 PM–8:04 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 12, 2023 8:18 PM–9:19 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
MIS PBM Incident
Nov 10, 2023 10:19 AM–12:19 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Looker unavailable
Nov 6, 2023 1:14 PM–Nov 9, 2023 9:43 AM EST
Data /
Data Platform
High error rates observed on eCommerce Payments Service
Nov 9, 2023 12:57 AM–1:30 AM EST
2 Affected Services
:
eCommerce /
Order Management
eCommerce /
Stores
MIS PBM Incident
Nov 8, 2023 11:11 AM–11:41 AM EST
Fulfillment - old, do not use /
Logistics
No events for 1 day!
MIS PBM Incident
Nov 6, 2023 3:31 PM–5:37 PM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
Looker Outage
Nov 6, 2023 9:31 AM–10:02 AM EST
Data /
Data Platform
MIS PBM Incident
Nov 6, 2023 12:47 AM–1:50 AM EST
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 3 days!
Orders stuck for tradeprint
Nov 2, 2023 9:56 AM–10:57 AM EDT
Product Catalog /
Supplier Integrations
MIS PBM Incident
Nov 2, 2023 1:12 AM–1:51 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Nov 1, 2023 10:36 PM–Nov 2, 2023 12:55 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Orders are rejected due to an error Unable to download document reference.
Oct 31, 2023 8:54 AM–9:30 AM EDT
Artwork Technology /
Artwork Processing
Orders are rejected due to an error Unable to download document reference.
Oct 31, 2023 8:49 AM EDT
Artwork Technology /
Artwork Processing
No events for 1 day!
MIS PBM Incident
Oct 29, 2023 9:08 AM–10:44 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 5 days!
MIS PBM Incident
Oct 24, 2023 8:17 AM–6:16 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
Sherbert is experiencing increased latency and error counts for webPreviews in us-east-1
Oct 24, 2023 12:12 PM–12:27 PM EDT
Artwork Technology /
Artwork Processing
MIS PBM Incident
Oct 24, 2023 9:32 AM–12:12 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 4 days!
MCP: Unable to place orders due to 'no shipping options'
Oct 20, 2023 4:49 AM–7:00 AM EDT
Product Catalog /
Inventory and Delivery Planning
MIS PBM Incident
Oct 20, 2023 1:01 AM–1:29 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
Docprep API call takes a very long time to be processed
Oct 19, 2023 2:06 PM–5:38 PM EDT
Artwork Technology /
Artwork Processing
Seeing increased responses times in sherbert
Oct 19, 2023 10:16 AM–3:22 PM EDT
Artwork Technology /
Artwork Processing
MIS PBM Incident
Oct 19, 2023 7:20 AM–9:12 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
Issues while loading of Cockpit
Oct 19, 2023 5:08 AM–5:23 AM EDT
2 Affected Services
:
eCommerce /
Order Management
eCommerce /
Stores
MIS PBM Incident
Oct 19, 2023 1:21 AM–1:32 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Maestro is experiencing issues due to the massive influx once the COAM issue
Oct 17, 2023 4:10 PM EDT
Artwork Technology /
Artwork Processing
Production outage for COAM
Oct 17, 2023 10:58 AM–3:06 PM EDT
21 Affected Services
:
eCommerce /
Order Management
eCommerce /
Stores
Artwork Technology /
Artwork Processing
Artwork Technology /
Content Management
Artwork Technology /
Artwork Design
Product Catalog - old, do not use /
Product Information Management
Product Catalog - old, do not use /
Supplier Integrations
Product Catalog - old, do not use /
Fulfillment Process Setup
Product Catalog - old, do not use /
Supplier Performance
Product Catalog - old, do not use /
Claims Management
Product Catalog - old, do not use /
Inventory
Product Catalog - old, do not use /
Routing
Product Catalog - old, do not use /
Delivery Planning
Fulfillment - old, do not use /
Manufacturing Information Systems
Fulfillment - old, do not use /
Logistics
Data /
Data Platform
Data /
Personalization Framework
Product Catalog /
Pricing
Product Catalog /
Product Configuration
Product Catalog /
Inventory and Delivery Planning
Product Catalog /
Supplier Integrations
MIS PBM Incident
Oct 17, 2023 11:04 AM–12:05 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Oct 16, 2023 4:53 AM–6:45 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
MIS PBM Incident
Oct 13, 2023 11:29 PM–Oct 14, 2023 12:05 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Oct 13, 2023 7:53 AM–8:55 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Oct 11, 2023 5:47 PM–6:03 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
MIS PBM Incident
Oct 11, 2023 4:06 AM–5:04 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 5 days!
MIS PBM Incident
Oct 4, 2023 6:47 AM–Oct 6, 2023 1:07 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
Lots of random aborts happening in https://app.maestro.cimpress.io
Oct 5, 2023 11:58 AM–2:01 PM EDT
Artwork Technology /
Artwork Processing
Seeing few 500 error from the sharpened variant in https://api.sherbert.cimpress.io
Oct 4, 2023 12:46 PM–6:06 PM EDT
Artwork Technology /
Artwork Processing
No events for 1 day!
PDW Warehouse Management Service Outage
Oct 3, 2023 8:45 AM–12:23 PM EDT
Data /
Data Platform
No events for 2 days!
MIS PBM Incident
Oct 1, 2023 9:02 AM–10:06 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Platform Support Incident
Sep 29, 2023 12:04 PM–1:10 PM EDT
Product Catalog /
Pricing
229 orders are rejected due to an error Unable to download document reference
Sep 29, 2023 9:31 AM EDT
Artwork Technology /
Artwork Processing
Platform Support Incident
Sep 29, 2023 7:56 AM–8:29 AM EDT
Product Catalog /
Inventory and Delivery Planning
MIS PBM Incident
Sep 28, 2023 5:54 PM–10:17 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
Platform Support Incident
Sep 28, 2023 10:50 AM–11:15 AM EDT
Product Catalog /
Pricing
Artist are not able to release the order from https://wmd-review.prepress.cimpress.io/
Sep 28, 2023 4:16 AM–5:33 AM EDT
Artwork Technology /
Artwork Processing
Seeing a 504 from https://api.sherbert.cimpress.io/v2/assets error from studio
Sep 27, 2023 4:57 AM–7:05 AM EDT
Artwork Technology /
Artwork Processing
Sherbert throwing 503s
Sep 26, 2023 2:28 PM–5:06 PM EDT
Artwork Technology /
Artwork Processing
MIS PBM Incident
Sep 26, 2023 3:17 PM–4:52 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
Little error spike for generateEpsAndTiff file in prepress step
Sep 26, 2023 8:35 AM EDT
Artwork Technology /
Artwork Processing
Some of the orders needing AI files getting rejected in prepress
Sep 25, 2023 10:22 AM–Sep 26, 2023 4:11 AM EDT
Artwork Technology /
Artwork Processing
MIS PBM Incident
Sep 25, 2023 3:47 PM–10:32 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
MIS PBM Incident
Sep 24, 2023 2:21 PM–2:27 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 2 days!
Platform Support Incident
Sep 22, 2023 1:58 PM–2:01 PM EDT
2 Affected Services
:
Fulfillment - old, do not use /
Manufacturing Information Systems
Product Catalog /
Product Configuration
MIS PBM Incident
Sep 21, 2023 7:21 PM–8:52 PM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems
No events for 1 day!
Cockpit is not working
Sep 20, 2023 5:17 AM–7:06 AM EDT
eCommerce /
Order Management
Getting 504 in file-prep API API from Europe and other regions
Sep 19, 2023 6:10 AM–9:15 AM EDT
Artwork Technology /
Artwork Processing
MIS PBM Incident
Sep 18, 2023 8:58 PM–Sep 19, 2023 12:09 AM EDT
Fulfillment - old, do not use /
Manufacturing Information Systems